Firstly, follow these steps to enable Conversation Ratings as part of your Intercom <> Advocately Integration 

1. Make sure you are logged into both Advocately and Intercom.

2. Go to Intercom settings in Advocately.

3. Check the 'Import Conversation Ratings' box then click the green 'Update Settings' button

4. Follow this link and follow the prompts to authenticate:

Now, you can set up your Advocately Review Campaigns to use the Intercom Conversation Ratings

1. Click the Envelope in the left hand navigation bar to go to the Campaigns section of Advocately

2. Click the green 'Create New Campaign' button in the top right hand corner and chose the 'Automatic + manual' option

3. Set up a campaign goal - it should be the review site you would like to target:

4. Set the rules of who can enter the campaign:

Please note, the 'Campaign id is not' rule should be any existing campaign you have set up asking users for a review.  'G2 Crowd Reviews' is just an example.

5. Set the rules of how users should exit the campaign:

6.  You can then set up the content of your campaigns using the 'New Campaign Step' button.

We are happy to help you double check that everything is set up perfectly.  If you have any questions or would like us to double check what you have set up, please click our Intercom Chat Icon to get in touch.

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