- Check that you have Engage Standard
- If you have Engage Lite, please follow these instructions instead here.
- Check you have currently integrated Advocately with Intercom
- Go to https://app.intercom.io/a/apps/_/engage/messages/auto/live
- On the left hand side, click **New Campaign** and name it *Advocately Reviews*
- On the right hand side, click **Edit Settings**
- On the left hand side under **Set your campaign goal**
- Click the plus icon
- Search for **advocately-submitted-review** and select **is Triggered**
- On the left hand side under Choose who enters the campaign click **Add rule**
- Search for **event**
- Select **is**
- Find **advocately-submitted-survey-response-promoter** and click the checkbox.
- Click the checkbox beside **first occurred**
- Select **less than**
- Fill in the input with *3*.
- Click **Done**
- On the left hand side under **We’ll always send the most relevant message**
- Update the day separator to *4*, it should say **At least 4 days apart**
- Click **New auto message** and set the name as **Touch 1**
- Select a channel
- Click **Write your message**
- Copy the subject from the first touch your campaign in Advocately
- Copy the body from the first touch of your campaign in Advocately
- Click **Review and set live**
- Click **Save and close**
Repeat for Touch 2 and Touch 3
- Check you have enabled Intercom within Advocately.
- Click Settings
- Toggle **Enabled** to true
- Click **Update Settings**
- Check that your Smart campaign is live
- Go into the campaign and click **Go live**